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Đáp án và lời giải chi tiết các em xem tại đây:
Questions 1-4 refer to the following letter.
1. For whom is the letter intended?
2. When will a change in rates take effect?
3. What type of call will NOT be affected by the rate changes?
4. What is the company planning to do next month?
Questions 5-7 refer to the following letter.
5. What is NOT indicated about Passages Hotel?
6. What did Ms. Shah find unsatisfactory?
7. What is suggested about Ms. Shah?